T&Cs

Standard Terms and Conditions

Whilst every effort is made to maintain advertised services, the Welshpool and Llanfair Light Railway does not guarantee that trains will arrive at the times stated in the event of a breakdown or other obstruction of service, and reserves the right to cancel, alter or suspend any train without notice and accepts no liability for any loss, inconvenience or delay.  Most trains are scheduled to be steam hauled, but the Welshpool & Llanfair Light Railway reserves the right to change the advertised traction in the event of a breakdown or other obstruction of service.

Full payment must be made prior to completing your journey and may be done so by personal cheque (with guarantee), cash, Visa, MasterCard, Maestro and Electron.

Welshpool & Llanfair Light Railway regrets that all bookings are final and no amendments can be made, and in the event of cancellation by the customer, no refund will be given.  Please pay attention to train departure times and allow adequate time for travel to the railway station, parking (if applicable), and boarding the train.  In the event of missed departures, the booking will be deemed cancelled and no refund will be given.

Where Welshpool & Llanfair Light Railway cancels, for whatever reason, and an alternative cannot be offered, there shall be no penalty or administration charge and a refund in full (if applicable) shall be made within twenty (20) working days of such a cancellation being advised and confirmed. No compensation, consequential losses or other such claim shall be accepted in the event of such a cancellation.

As a general rule, bookings will be accepted at face value at the time of booking. However proof of any concession entitlement claimed may be requested at any time during fulfilment of the booking. Failure to produce such evidence upon request may result in the concession being withdrawn and payment being requested amounting to the difference between what has already been paid and the full published adult price.

You are entirely responsible at all times for your own safety and for that of others. Going off any unmarked pathways, through closed gates, barriers, crossing tracks or otherwise is done so entirely at your own risk and no responsibility can, or shall, be taken by Welshpool & Llanfair Light Railway in such an instance. If in doubt, please ask.

Where seat positions are not specified, seating assignments will be on a “first come, first served” basis.

The Welshpool and Llanfair Light Railway welcomes passengers of all abilities but passengers who are disabled or who have other special needs are advised to contact the railway prior to making a booking to discuss matters of this nature as facilities are limited. A companion able to provide any necessary assistance and take full responsibility accordingly must accompany persons unable to travel independently.

In compliance with legislation and for the safety & comfort of customers, smoking is not permitted in trains or buildings owned by Welshpool & Llanfair Light Railway.

Dogs may travel for the appropriate fare but responsibility for hygiene, general control and for avoiding disturbance to other customers rests with the accompanying adult. The Company reserves the right to refuse travel or to specify a part of the train where dogs and their owners may travel. 

The Welshpool and Llanfair Light Railway reserves the right to refuse access to, or remove from, the train, any person or persons who are considered to be using inappropriate behaviour, affecting the safety of the train and its passengers, spoiling the enjoyment of other passengers on the train, or failing to comply with any reasonable requests made by a member of the railway’s staff.

Making a firm booking constitutes your acceptance of all of the Welshpool & Llanfair Light Railway's standard terms and conditions. These terms and conditions do not affect your statutory rights.

Welshpool & Llanfair Light Railway Preservation Co. Limited,

The Station,

Llanfair Caereinion,

Welshpool,

Powys

SY21 0SF